Resvera Privacy Policy

This Privacy Policy explains how The Binary Gardener Ltd, trading as Resvera ("Resvera", "we", "us", or "our"), collects, uses, stores, shares, and protects personal information when you use the Resvera mobile applications, websites, and related services (collectively, the "Platform").

By using the Platform, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

1. Who We Are

Resvera is a software platform that enables consumers to book and manage appointments with businesses and enables businesses to manage appointments, customers, communications, and related business operations.

Additional contact information can be found in Section 17 of this Privacy Policy.

2. Roles and Responsibilities

Depending on how the Platform is used, Resvera may act as either a Data Controller or a Data Processor.

When Resvera Acts as a Data Controller

Resvera acts as a Data Controller for personal information relating to:

• User accounts;
• Authentication and security;
• Platform administration;
• Subscription management;
• Customer support;
• Marketing preferences;
• Communications sent by Resvera; and
• Compliance with legal obligations.

When Resvera Acts as a Data Processor

Resvera acts as a Data Processor on behalf of Business Partners for personal information relating to:

• Customer records;
• Appointment bookings;
• Appointment history;
• Customer communications initiated by Business Partners; and
• Other information processed by Business Partners through the Platform.

In such cases, the relevant Business Partner is the Data Controller responsible for determining how and why personal information is processed.

3. Information We Collect

Information You Provide

Depending on how you use the Platform, we may collect:

• Name;
• Email address;
• Telephone number;
• Account credentials;
• Business information;
• Staff information;
• Appointment details;
• Customer records;
• Communication preferences; and
• Information provided when contacting support.

Information Collected Automatically

When you use the Platform, we may automatically collect:

• Device information;
• Operating system information;
• Application version information;
• IP address;
• Log information;
• Usage information;
• Push notification tokens;
• Crash reports; and
• Diagnostic and security information.

Payment Information

Payments are processed by third-party payment providers, including Stripe.

Resvera does not store full payment card details.

Payment information is processed in accordance with the privacy policies of the relevant payment provider.

4. How We Use Personal Information

We use personal information to:

• Provide and operate the Platform;
• Create and manage accounts;
• Process bookings and appointments;
• Facilitate communications;
• Provide customer support;
• Manage subscriptions;
• Improve and develop the Platform;
• Monitor platform performance, reliability, and security;
• Prevent fraud and misuse;
• Comply with legal obligations; and
• Enforce our Terms of Service.

5. Legal Bases for Processing

Where UK GDPR applies, we process personal information on one or more of the following legal bases:

Contract

Processing necessary to perform a contract with you or to take steps before entering into a contract.

Legitimate Interests

Processing necessary for our legitimate interests, including:

• Operating and improving the Platform;
• Security and fraud prevention;
• Customer support;
• Business administration; and
• Service reliability and diagnostics.

Consent

Where required by law, we rely on your consent for certain activities, including certain marketing communications.

You may withdraw consent at any time.

Legal Obligations

Processing necessary to comply with legal and regulatory obligations.

6. Communications

Service Communications

We may send communications relating to:

• Account management;
• Security notifications;
• Appointment activity;
• Subscription management; and
• Service updates.

These communications are considered part of the Services.

Marketing Communications

Where permitted by law, we may send marketing communications regarding Resvera products and services.

You may opt out of marketing communications at any time.

Business Partners are responsible for ensuring that any marketing communications they send through the Platform comply with applicable laws.

7. Sharing Personal Information

We may share personal information with:

Business Partners

Where necessary to facilitate bookings, appointments, and customer interactions.

Service Providers

Third-party providers that support operation of the Platform.

Examples of service providers used by Resvera may include:

• Google Firebase (authentication, cloud messaging, hosting, and crash reporting);
• Stripe (payment processing);
• Resend (email delivery); and
• Other infrastructure and communication providers.

Legal Requirements

Where required by law, regulation, court order, or governmental authority.

Business Transactions

In connection with a merger, acquisition, investment, financing, or sale of business assets.

8. International Data Transfers

Personal information may be processed in countries outside the United Kingdom.

Where personal information is transferred internationally, Resvera will implement appropriate safeguards as required by applicable data protection laws.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Services;
• Comply with legal obligations;
• Resolve disputes;
• Enforce agreements; and
• Protect legitimate business interests.

Retention periods vary depending on the nature of the information and applicable legal requirements.

Appointment records and business records may be retained for longer periods where necessary for legal, regulatory, accounting, operational, or dispute-resolution purposes.

10. Security

Resvera takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction.

However, no method of electronic transmission or storage is completely secure, and Resvera cannot guarantee absolute security.

11. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion of personal information;
• Restrict processing;
• Object to processing;
• Request portability of personal information; and
• Withdraw consent where processing is based on consent.

Where Resvera acts as a Data Processor on behalf of a Business Partner, requests relating to customer booking data may need to be directed to the relevant Business Partner.

12. Children's Privacy

The Platform is not intended for children under the age of sixteen (16).

We do not knowingly collect personal information from children under sixteen (16).

If we become aware that personal information has been collected from a child under sixteen (16), we may delete such information.

13. Cookies and Similar Technologies

The Platform may use cookies and similar technologies for:

• Authentication;
• Security;
• User preferences;
• Service performance and reliability; and
• Service functionality.

Additional information regarding cookies may be provided in a separate Cookie Policy.

14. Third-Party Services

The Platform may contain links to or integrations with third-party services.

Resvera is not responsible for the privacy practices of third-party services.

Users should review the privacy policies of those services independently.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Where changes are material, we will provide reasonable notice through the Platform or by other appropriate means.

Continued use of the Platform following the effective date of the updated Privacy Policy constitutes acceptance of the revised Privacy Policy.

16. Complaints

If you have concerns about how we process personal information, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

17. Contact Us

Resvera
The Binary Gardener Ltd
Email: support@resvera.app
Website: resvera.app